Skip to main content

Terms and Conditions

This agreement should be read carefully as it contains the ‘terms and conditions’, which will form a contract between ‘Sylvester Electrical & Security Systems’ and our customers. “Legal”‘ SES SYSTEMS’ Legal name is “Sylvester Electrical & Security Systems” Located at : 4, Saxon Gate, Kirton, Lincolnshire, PE20 1XA “Disclaimer/s” Sylvester Electrical & Security Systems provides a wide range of security systems. Any advice given by ‘SES SYSTEMS’, shall be just advice, final decision including location of equipment will be made by the customer. ‘SES SYSTEMS shall not be held liable to any illegal activities including but not exhausted to theft and damage the client may suffer during or after any installation. We reserve the right to cancel, refuse or cease any installation if we believe our products are to be used, or aid any illegal activities. “Quotes” • All quotes are valid for 14 days from date marked • Quotes may be withdrawn anytime, without notice • Images are only illustrations, and are not to be interpreted as the actual products. SES SYSTEMS believes that security systems should be affordable for everybody, including households. In order for us to maintain affordable prices we have to operate strict payment terms, usually payment is made on the day of installation, or on larger projects a commitment, (deposit) will be required. We don’t hold credit accounts with our suppliers, as this allows them to dictate prices to us. We pay up front for all our products/supplies, enabling us to negotiate better prices for our customers. Failure to conform to our payment terms creates a knock-on effect, and results in other customers suffering. This may even affect the prices, service or products you may require from us in the future. “Payment Terms” • Full/Final payment must be made on completion of installation, (definition below) or within agreed terms. ‘Completion of installation’ is when SES SYSTEMS can do no more to enhance the operation of any products supplied, due to 3rd party services/products provided by the customer, which may influence the operation or limit some features on the products we supply. Example would be: a malfunctioning internet connection, or a faulty router failure to do so will result in: •Products shall remain the property of ‘B. Sylvester T/a ‘SES SYSTEMS’ until full payment has been made, see ‘Ownership of goods’. • All/any recorded images from CCTV Installations shall remain the property of SES SYSTEMS, and cannot be duplicated or used as evidence without written consent. • Site Visits/Support, (Telephone or email) will cease, until full payment is made • All product/service warranties will be void • Any costs accrued to recover products, or monies owed shall be reclaimed in their entirety from the customer. “Warranty/s” SES SYSTEMS will honour all manufacturing warranties (usually 12 months) from purchase/installation date. Warranty/s become void if: Any person other than an authorised person, or agent from ‘SES SYSTEMS’ Attempts to repair product/s, Breaks any seals oRe-locates product, without informing ‘SES SYSTEMS’ Uses un- authorised parts Or customer withholds any outstanding payments, without written consent, see “payment terms” “Ownership of goods” • Ownership will only be transferred to you when you have paid in full, all funds due to us in respect of the goods. • Until payment is made to us you must store the goods in a secure way. • The goods including the packaging must be kept in new condition and remain our property until paid for in full. We retain full legal and beneficial title to the goods including any free gift/s and reserve the right at any time to require you to deliver the goods to us and, failing to do so, we retain the right to enter your premises or of any third party where the goods are stored and repossess the goods. • Until payment is made the title to the goods shall remain with us, and you shall remain fully accountable. “Commitment/Deposit & Refunds” • Commitment/Deposit must be cleared funds, before an installation date can be arranged This period is deemed to be the customer ‘Cooling off’ period “SES SYSTEMS does not hard sell, and will not accept an order/sale on the day. All orders are quoted, giving the customer time to seek other quotes before agreeing to our terms, which are sent with every quote.” • Commitment/Deposit are fully refunded providing that: 1) Products have not been ordered, or paid for on behalf of the customer. If products have been ordered, or paid for: a) Suppliers may charge a re-stocking fee and carriage for their return. If this is the case then the customer shall be responsible for these charges. b) Or, suppliers may not offer a return policy, therefor customer will need to pay for such items which will be forwarded to customer, at customer’s expense. 2) SES SYSTEMS has encountered no expense. If expenses have occurred, customer will be billed accordingly “Customers own Products/Service” SES SYSTEMS shall not be responsible for:• Their Performance, Quality or Worth Or guarantee: • Their Function or Value “Remote viewing” ‘SES SYSTEMS’ does not guarantee, or is responsible for: •Upload/download speed from customer’s ISP, (Internet Service Provider) • Customers LAN, (Local Area Network) • Manufactures suitability/usability of 3rd party apps or other devices use to remote monitor.